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Our client care consultants stand at the ready to help you with any kind of help you might need, ensuring that your game time with us is smooth sailing.
Below are our terms and conditions for your perusal. Please read them before you use the Grand Reef Casino website or download any software hosted on the site.
By signing up to and wagering on the Grand Reef Casino, you agree upon and fully accept all the terms and conditions.
All terms and conditions apply in all dealings with Grand Reef Casino. Grand Reef Casino allows the player a personal, non-exclusive, non-transferable sub-license to use the software for playing in the casino.
Grand Reef Casino is the trade name of the company and you have no rights to the term and any material contained on the site.
Grand Reef Casino uses real money. All games, winning and bets are in real money. Should you wish to play for fun, please log in to the site on fun mode.
Use our phone line or email to log a dispute or query within 14 days of the conflict. All results on the site and software are final.
Players using Grand Reef Casino software shall hold the company harmless and protect the company and all affiliates and stake holders from any and all costs, liabilities, and damages that may come as a result of: Make sure you visit the site at least once a month to check updates Grand Reef Casino reserves the right to make amendments and discontinuations to the game roster without prior notice to players.
Acceptance of winnings or prizes translates to consent to use your name and likeness on promotional material at no extra cost to us.
We reserve the right to reject new sign-ups and form these countries and states: Players from the following countries are allowed to play for real wagers: We apologize for any inconvenience.
Each player is allowed only one REAL account. All other accounts under one user will be closed. Withdrawals, rewards and winnings will be cancelled if the player possesses more than one account.
Grand Reef Casino and staff, partners and affiliates make no representation as to your legal right to participate in gaming. Immediate family members of Grand Reef Casino are not permitted to use or participate in the service Grand Reef Casino is purely for entertainment value and non-professional use.
We reserve the right to cancel your account without serving the player any prior notice. In the event that this occurs, all your balances will be credited to you.
Winnings may be withheld under the following circumstances: The player has multiple accounts If credit card details do not match account details If the player cashes n rewards before fulfilling requirements of involved promotions Registration and identification information is misleading or false If the player is under age If player lives in state that prohibits the game.
In some areas gambling is illegal and it has not been addressed in others. The onus is on you to determine which laws apply to your situation.
Allowing another player to game under your account If the player is found cheating or other there is evidence or suspicion of foul play If the player has been found to be a bonus abuser or playing low or no risk to get promotional benefits; money etc.
Furthermore, by registering with Grand Reef Casino agree to pay all payments due to the casino in full. You are exclusively responsible for any taxes on any winnings and rewards the player collects from the casino Balances are forfeited after days elapse after the last log on.
Inactivity for 6 months renders the account inactive and the casino reserves the right to close the account. You may not allow a third party to utilise your account.
We will not be held liable for any internet malfunctions or any attempts by the player to play the games in a ways not stipulated or intended.
Cheating, fraudulent activity or any attempts to defame he casino will lead to your identity, actions, personal information being exposed to the public as well as other casinos, banks and other financial institutions and appropriate agencies.
Illegally obtained or counterfeit gaming materials will be deemed void. We will not be held liable for any misplaced, late, unreadable, unfinished, damaged, misdirected, or postage due mail, requests, prize claims or entries We recommend that all winners print out an email confirmation of prizes, rewards and winnings for their own records and t avid any misconceptions.
All wagers must be placed through the site. Users are not permitted to place any wagers through robots or any party beside the account holder.
Accounts employing the use of illegal or non-approved software will be cancelled and we reserve the right to take further action should we wish to do so.
There are set weekly withdrawal limits and pay-outs determined by management depending on your VIP status. We reserve the right to remove processing charges from the withdrawal amount if the player does not deposit at least once before requesting a withdrawal.
If our service was not to your satisfaction, please send us an email and we will investigate your issue. We may issue a refund of purchase based on the validity of the reason.
We have a zero tolerance policy toward foul and offensive language; including but not limited to racist and sexist; toward Grand Reef Casino staff.
Player privileges will be revoked or suspended in the event of such conduct. Any account create using foul language will be changed and blocked.
This End-User License constitutes the entire agreement between us with respect to its subject matter and supersedes all prior agreements, understandings, negotiations and discussions, whether oral or written, between the parties.
There is a 18 years and above age requirement for all players The laws of the country you reside in must allow on-line casino gaming and on-line gambling.
The use of the Casino Services is forbidden to all individuals living in jurisdictions where such use is illegal or prohibited.
You must provide thorough and accurate User Account information to the Casino. You cannot be an employee, consultant, licensee, distributor, media partner, promoter, retailer of the Casino, including members of their immediate families.
You must abide by the rules of the Casino. You cannot play on behalf of an individual that is not allowed to play at the Casino. The Casino reserves the right to limit access to Players for any reason that the Casino deems necessary.
You cannot get your stake money back if you lose your bet. The Casino is not obligated to accept your bet. In the event of any dispute regarding a wager or winning, the decision of the Casino shall be final and binding.
Withdrawal from User Account Withdrawals must be made back to the User Account that the deposit originated from. In the event that this is not possible as would happen if the deposit was made via credit card, you may need to use another method of withdrawal.
This can be done after we have reviewed the deposit and account the account and are satisfied that there has been no manipulation of any funds or the financial system; money laundering and fraud.
Any balances left over will be paid in instalments in subsequent weeks. The maximum withdrawal amount may vary depending on your VIP Status at the casino.
Please note that to receive a withdrawal after making a bonus-free deposit, you must wager the deposit at least 1 x the value of said deposit.
General Deposit and Withdrawal Rules To protect ourselves and the interests of our financial processors we reserve the right to report any mishandling of funds, fraud, money laundering and other illegal usage of monies to the relevant authorities for further investigation.
We have put various software technologies in place to protect against fraud and guard your online safety. All transactions between the player and the casino are confidential and supervised for your safety.
All materials relating to the Casino are automatically voided without notice if you alter, mutilate, forge, tamper with, or otherwise alter such materials in any way whatsoever or if you attempt or cause others to attempt any such act.
You will have up to a week to claim this offer once you have signed up, and you can review the full details, including wagering requirements, at Grand Reef online casino.
The promotion extends to your first five deposits, each one offering a deposit match of different value. Being a new player to Grand Reef has some remarkable benefits.
Ongoing promotions at the casino are available for every player, not just new members. You can visit the casino during the week and be entitled to receive even more deposit matching bonuses when you make a transfer on a certain day.
You can earn free spins on online slots by using the promotional code sent out by Grand Reef. Larger events and tournaments happen on a monthly basis with more major cash prizes and other rewards.
Players can sign up for the casino newsletter, which is then emailed to every member with the latest updates regarding promotions and events.
A good selection of games is important for any online casino, and Grand Reef excels at this feature. When visiting the casino, you will be able to find over different games in the selection and play each title for fun or real money.
The most prominent games here are online slots because they tend to carry the most appeal with players. You can select classic slots that are reminiscent of a machine with three reels and one pay line.
There are also advanced video slots that come with many paylines a collection of unique features that boost payouts.
Every online slot game you encounter will have help options if you are a new player, as well as advanced options if you have experience.
For players who are interested in variety beyond just online slots, Grand Reef has a lot of other choices in the form of card and table games. One of the most popular games, blackjack, is available at this online casino in numerous styles like a straightforward classic edition or 21 duels.
You can find different variations of poker in the selection as well. As far as table games go, roulette comes in both American and European styles.
Players will also see baccarat, sic bo, and other unique games. If you are looking for even more variety, Grand Reef online casino has specialized titles styled after arcade games and also instant win scratch cards for fans of the lottery.
The range offered by the casino makes it quite difficult to run out of options. Grand Reef online casino does not have a live dealer format.
The selection of games is great, but the lack of a live casino is going to be a major flaw if you enjoy a social setting or a competitive atmosphere with other players.
The casino has enough going for it regarding the online slots, table games, and other unique features. However, the lack of a live casino does somewhat put Grand Reef behind other online casinos regarding innovative gameplay.
If you can ignore the fact that there is not a dealer format or if you simply are not a fan of this style, you will still find a great online casino experience when you visit Grand Reef.
The game selection overall has great choices and rewarding payouts for all players. Grand Reef online casino is unique among its peers regarding the game software.
There is only one developer hosted by the casino, and all games come from this company as well. Grand Reef uses software from Playtech, which is an interesting developer that is not often seen exclusively at online casinos.
Though it is a letdown to have only one form of game software at this casino, Playtech, fortunately, has a diverse catalog of titles in every genre.
Each game is also gorgeously designed with appealing graphics and realistic sound effects akin to that of advanced slot machines.
These games run smoothly with very few errors and offer you simple controls with clear instructions on how to play. Grand Reef and Playtech together create an impressive online casino that is worth a try.
At the current time, there is no mobile format available for Grand Reef online casino. Many other casinos have the option of an instant play flash version that can work without issues on your smartphone or tablet.
Unfortunately, the only way to play at Grand Reef is by downloading the provided software onto your home computer, and this is a major downside to the casino regarding keeping up with the digital era and offering convenience.
However, if you can look past this setback, you will still find a great online casino that can be played right from home. Grand Reef online casino understands the importance of having a secure environment in which players can access their favorite games and features.
Because of this, the casino implements different methods of security to keep you and all members safe. SSL technology is used to encrypt the most sensitive data as it passes from you to the casino, including all payment details form transactions.
Your personal information is also kept private, and Grand Reef will never share that info with other parties.
Regarding the general operation of the casino, firewalls are put in place to keep out security threats and ensure your protection. Also, every game that you play at Grand Reef online casino is safe on a secure server.
Combined, the steps taken for your safety create a fun and worry-free experience. In a similar fashion, Grand Reef puts a lot of emphasis on its fair play standards.
When you play any game, you can rest assured that steps are taken to make the fairest outcomes occur. Every game, due to its software, is controlled by random number generation that causes the game to operate entirely at random and create unpredictable results and this means your payouts will always balance with no excessive advantage going to the house.
Technical Systems Audits the gaming content, TST is an independent third party that checks payout percentages and reports these numbers to the casino.
You can view the most recent statistics at the casino, as well as archived information from past months. The standards followed by Grand Reef allow it to remain trusted and certified.
Even with the importance of security and fairness, your well-being as a player still comes first. If you are developing a gambling problem, Grand Reef online casino has options available to help you out.
The casino works with different nonprofit organizations that are explicitly geared towards responsible gambling and assisting those who are running into an issue.
You can also specify deposit limits at the casino through your account. If you need a break from playing altogether, you can request a cooling down period where your account will not open for at least a week.
Once you create an account, you will automatically be a part of this program. In face, you will advance to the next level just by making your first deposit.
There are quite a few levels to this loyalty program, so it works well in catering to the playing habits of different players. To progress up through the program, you simply need to deposit funds and wager real money bets on games.
If you make more deposits and bet more, you will naturally end up in a higher loyalty level. If you play frequently enough, you can also reach VIP status through the Grand Reef online casino loyalty program.
VIP members at this casino are a very exclusive group of players.