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All guests using this gate must be VIP clients and have the appropriate ticket. If you need assistance while at an event, please visit our guest services areas located insert location description.
We cannot guarantee that any package or letter will be given to an artist. We are not responsible for returning anything that is sent to the venue for an artist.
The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line.
Fast Lane Gates are located between Gates 2 and 3 and Gates 4 and 5. Parking lots will generally open minutes prior to our scheduled gate time.
Gate times vary, but are usually minutes prior to show time. Please check the specific event page as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.
Hollywood Casino Amphitheatre does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction.
If a guest violates a state or local law, he or she will be subject to any tickets or punishment deemed necessary by local law enforcement.
If you need additional assistance while you are here, please make sure you let us know. Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device.
Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter.
We can be reached at Guests are able to bring their own lawn chairs, but they must be no higher than 9 in off the ground. No bag chairs, camping chairs, or folding chairs are permitted.
The lawn is always first come, first served. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes.
There are no assigned seats on the lawn. Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed.
If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee. For venues with crowd find insert the following: Click on the link below to view our virtual lost and found!
You can communicate with us immediately and set up a time to pick up your item! No problem- you can set up shipping right from the website!
Take I to Harlem Ave South. Take 65 North to 80 West. Take Interstate 55 North to 80 East. Take South to 80 West.
Any media inquiries need to be directed to our Local Office — First Aid is located next to Gate 3. We have trained medical personnel that are able to assist with any issue you encounter.
We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to Gate 3 and our medical staff will assist you.
If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.
Merchandise will be available for all concerts at our Concert Gear booths located at the North and South entrances to the pavilion.
For Festival shows- there will be merchandise located throughout the facility and sold by various vendors.
All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise.
Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Motorcycles can park outside of Gate 5. There is no additional fee for motorcycle parking. There is no overnight parking permitted at the venue.
Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense. The cost of parking a standard vehicle is included in your ticket price so you do not need to pay when you arrive.
The vehicle is able to drop off and return with no additional cost. The limo is able to drop off and return with no additional cost.
We do not allow semi trucks, tractor trailers, or boats on our property to park. All vehicles must be removed by the end of the night or they will be towed.
If a vehicle needs to be left overnight due to an emergency please visit the security office near Gate 2 and speak with a manager regarding the situation.
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property.
We do not allow conceal and carry weapons to be brought onto our property nor we will secure them. If you are interested in purchasing a floor box, season seats, or club access for the season, please contact our PSS department at Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.
Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.
Premier Parking is located directly outside our main gates. There is no public transportation that will take you directly to the venue.
The train stations are located 3 miles from the venue and additional transportation would need to be arranged.
Please ensure that you check the return train schedule as they generally do not run past Most of our events will go until 11 PM.
Hollywood Casino Amphitheatre participates in a venue wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible.
Re-Entry is not permitted at Hollywood Casino Amphitheatre. Please ensure that everything you will need for the event is brought in with you.
If you do leave at any point in the evening; you will not be allowed back in without a new ticket. Restrooms are located in the North and South Plazas, on either side of the lawn, and at the top of each side of the lawn.
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns.
Please do not hesitate to contact our on-site staff if any assistance is needed. Your safety and security are most important to us.
All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station next to Gate 3 and they will give you an alternative to our metal detectors.
Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods. Due to Illinois law- no smoking is permitted inside the pavilion, or any enclosed buildings bathrooms.
Designated smoking areas are the North and South Plaza. While we do not restrict smoking on the lawn- if guests around you are complaining we will ask you to smoke in the plazas.
We appreciate your cooperation. Any handouts or presence on site needs to be cleared with venue sponsorship.
If you do not have permission to be on site you will be escorted off property. Are not permitted because there is nowhere for them to be stored.
The lawn has an incline that makes it unsafe for strollers to be on the lawn. Taxis are located outside Gate 1 and are free to come in and out of the venue throughout the night.
You can have a taxi drop off that is not registered, but that taxi is not able to pick up. Tailgating is not permitted on venue property due to a local municipal ordinance.
At no other time are guests permitted to consume alcohol in the parking lots. Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.
Guests are able to purchase drinks and food in the club. The club will open at doors and remain open for up to 1 hour after the event has ended.
VIP Club guests will have access to our Black Tie Restroom trailers, premium liquors, and excellent chef prepared meal choices.
The VIP lots are located outside of Gate 6. Guests must have a pass or be on the parking list to access these lots.
Guests can enter through any road entrance and be directed to these lots. All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
An event may be delayed, postponed, or canceled depending on the severity of the weather expected. Will call tickets are available for pickup at the box office located next to Gate 5.
Any name changes need to go through Ticketmaster Customer Service- Guests are not permitted to put tickets in will call for other guests to pick up.
You will need to arrange to meet your party at the facility to deliver tickets. If tickets or passes are being left for you, they will only be left at the box office.
This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier.
The box office cannot contact any member of the tour for you. Details on the Season coming soon Animals- Service Service animals are permitted inside the venue during events.
Automobile Assistance If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. Bag Inspections All bags are subject to search upon entry.
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Do NOT buy lounge tickets! Is this your business? Reviewed September 14, Reviewed September 11, Review of Hollywood Casino Amphitheatre.
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Review tags are currently only available for English language reviews. Reviewed July 7, Great place to be! Ask buckeyemilton about Hollywood Casino Amphitheatre.